9web undertakes to provide its clients with information technology and related services of the very highest quality. Part of this commitment involves demonstrating transparency throughout our business processes and being clear about our standard business practices.
'9web' (our trading name), 'us', 'our', and 'we' refer to Number Nine Web Solutions Ltd; registered in England 5102085; registered office 190 Trinity Rd, Wandsworth Common, London, SW17 7HR, UK.
'Client' or 'you' is any individual or organisation which pays 9web in return for products or services.
'Writing' includes email to a valid 9web e-mail address, or standard post to our office address.
9web will provide a free written proposal for all proposed work, including a work and invoice schedule; this is valid for four weeks from date of issue.
Once we receive your acceptance of our proposal in writing, we will start the work and invoice schedule either as specified in the proposal or as subsequently agreed otherwise. We undertake to publish the completed work on a testing server for you to inspect on time, provided that feedback time has not exceeded the planned schedule. Once the work is approved and payment for the final invoice is received, the completed work will be moved to the live web server and/or handed over to the client. The final invoice will not be delayed by a lack of content for any website, where the client is responsible for providing that content.
9web undertake to provide a durable website and email hosting service with 99% uptime. If we do not meet this guarantee during a particular calendar month, the hosting charge for the following month will be foregone. Payments must be paid in advance into the following bank account (Number Nine Web Solutions Ltd, Cooperative Bank, 08-92-99, 6924 3866/ IBAN GB10CPBK08929969243866/ BIC CPBKGB22). Hosting charges may change with size and bandwidth restrictions.
Whilst 9web cannot guarantee that a particular domain name will be available, we will search for suitable, available alternatives on request. All clients holding a domain must comply with the terms and conditions of the authority responsible for regulating the respective domain. Nominet UK regulates the .uk top level domain, and their terms and conditions can be obtained from http://www.nic.uk/.
The authorities responsible for regulating domain registrations charge an annual fee to ensure the domain name is retained by the holder and cannot be registered by someone else. Non-payment of the annual fee will result in the domain name being released as available to other users. 9web charges a fee for the registration of the domain name for a period of one year or more. This fee includes the fees to the regulatory authorities.
In all circumstances, the holder of the domain name will be responsible for ensuring renewal fees are paid. 9web will accept no responsibility for the loss of domain names or websites due to a client's failure to pay the required fees. The holder of a domain to be used in any 9web project must ensure that administrative control of the domain is released from any previous web services provider before any work is undertaken.
When search engine optimisation is included in the work schedule, 9web will undertake to optimize and promote client websites as effectively as possible. However, we cannot guarantee a high position in search engine results.
The copyright for all material provided by the client, such as graphics, photographs, logos and copy, will remain with the client. The client will give 9web the right to publish and use this material for the purpose of website construction. The copyright for all material provided by 9web, such as graphics, photographs and text, will remain the property of 9web until such time as payment has been made in full. 9web will grant the client permission to use this material pending payment. Upon receipt of payment, 9web will transfer copyright to the client.
Clients must obtain permission for 9web to use any material which is copyright of a third party. The client will agree to indemnify and hold harmless 9web from all claims resulting from the client's negligence or failure to obtain permission to use such copyright material.
Payment in full will be required within the agreed credit limit on any invoice issued by 9web (14 days from date of issue unless agreed otherwise). Accounts remaining unpaid 14 days beyond the agreed credit limit will be deemed to be in default until such time as full payment is received. 9web will at its discretion, disable or remove websites and other files for any client in default of payment. Such disabling or removal of material will not relieve clients of their obligation to pay any outstanding charges. 9web will charge interest on all late debts according to the Late Payment of Commercial Debt (interest) Act 1988. If an account remains unpaid 28 days beyond the agreed credit limit, then 9web will commence legal proceedings to recover the debt. The client will be held liable to all costs incurred by 9web in recovering the debt.
Cheques returned unpaid due to insufficient funds will incur a service charge of £25.
Termination of any service provided by 9web must be requested in writing with a minimum of 7 days notice. If 9web wishes to terminate a service for any reason we will give 7 days notice of our intention (except breach of UK laws by the website owner).
9web reserve the right to refuse to host, maintain, or service any website being used in violation of UK laws.
9web reserve the right to remove any such material or website without giving reason or cause. However, the client is ultimately legally responsible for the content of their site.
9web reserves the right to change the contents of these terms and conditions at any time.
This version of our terms and conditions came into force on 24th October 2007.
If you have any queries relating to our standard terms and conditions of business, email us at support@9web.co.uk
The Blackfriars Foundry
156 Blackfriars Road
London
SE1 8EN
